operating Agreement

Acceptance to Terms

By accepting an estimate, the client agrees to all the terms and conditions in this agreement. You authorize Exterior Cleaning Pro’s to do the work specified on the estimate. You release our company from property damage unless negligence or willful misconducts cause it. Exterior Cleaning Pro’s is not responsible for damage to loose siding, paint, wood, trim, window or any other damage that was previously noted as damage or found during the pre-inspection walk through or noted by client before service is rendered.

Description of Binding Agreement

Client understands we offer based price and a quoted price for a service rendered. Company has option of choosing whether it wants to sell services with based price option or quote a job for proper biding and estimated time. These terms and conditions serve as a biding agreement between the property owner, hereby identified as “client” and Exterior Cleaning Pro’s and its owners, employees, and subcontractors, hereby identified as “company” for the execution or services in exchange for payment for residential or commercial exterior cleaning services by performance of pressure washing. Terms and conditions can be found via our website, email communications or any other communications such as estimate or invoice links.

Authorizations

Client agrees to allow company on the property for the purposes of completing cleaning services requested.
Client understands the timeframe given during the estimate. Due to unforeseen circumstances such as bad weather, the cleaning service may be moved to the next available business day. Client Understands the company will do their best to accommodate for a quick reschedule but must work around other scheduled clients and weather.
Company also has their permission to visit the property with little or no notice to assess service needs prior to the date of service as well as to check completion after services are rendered.
Client agrees to allow company to utilize their residential/commercial water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in a area with low water pressure or volume, client agrees to inform the company and will avoid using any water during the cleaning service.
If clients water source is not sufficient for cleaning services, they must let the company know beforehand. External Cleaning Pro’s does not hook up to the homeowner’s power as our equipment’s is powered by our own systems or ran on gas.
We only hookup to your home’s spigot for water and the only item to be touched by the company. The company inspects any spigot before cleaning to ensure there is no damage to area and inspection after.
Per our protocol, the company takes before and after photos. Exterior Cleaning Pro’s will not be held accountable for previously damaged spigots.
Client will be informed of any damage during initial walkthrough and will not be responsible for any issue within or outside the home that is not related to the cleaning service.
We cannot perform any cleaning services if you have construction or home projects going on. We cannot work around construction.
If you plan on doing construction on areas you are looking to have cleaned, please do not schedule a washing service around it. If we arrive at the property and construction is in the works you will be asked to reschedule.
Exterior Cleaning Pro’s cannot free any outdoor surface that is not or related to algae, mold, mildew, moss, and lichen.

Risks and Liability

Exterior Cleaning Pro’s technicians are well trained in the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your investment. Exterior Cleaning Pro’s uses safe techniques with the use of low pressure on delicate surfaces such siding, however damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low-grade building materials. Routine maintenance per manufacture’s recommendations on the home’s surfaces, should be implemented by homeowners to avoid any potential defects. Prior to washing the home any areas of concern need to be addressed by the homeowner to insure a watertight seal. This will damage from occurring. The homeowner assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.

Inspection

On the date of service, the company will note any pre-existing damage on the field hand checklist sheet with the client and have them sign, if client is unable to sign at the time of noted damage, the company will note the absence on the field hand check list sheet and take photo of noted damage. Homeowner will have to sign off on the checklist sheet to note they have been informed of any damage once work is complete. If the homeowner is unavailable at the time of completion, the office manager will notify client of any damage before work along with supporting documentation. If any new damage is found during the cleaning process, the company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.

Plants and Landscaping

Client understands that’s the company has set procedures to ensure plant life around the area of cleaning is protected. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed. Company will then determine plan of action after evaluation of plant life. Client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn as water can get on and around the plant during the cleaning process.

House Wash Acknowledgement

You must have a water spigot available or other arrangement available such as water being brought to site us for to complete services. We cannot hookup to water faucet, it must be a direct line. Client must advise the company of any concerns with their water source such as being on shallow well or a point. We need adequate pressure and consistent waterflow for our equipment. We will need to properly price and prepare for a home with poor or inadequate water. Client understands the he or she must have property prepared and ready for washing. Our crew will cover any sensitive fixtures or outlets. If you don’t have cover for your electrical outlets or fixtures, we do require that all outside electrical outlets and fixtures are shut off by main breaker before arrival to complete washing service as an additional precaution. Client also understands if we do a site unseen estimate based off provided photos or use of google maps or other local listed information, that we will not be able to note any flaws on exterior surfaces. If we do a site unseen estimate, client understands we are not liable for any unacknowledged flaw and will do our best to point this out at date of cleaning prior to commencement of washing. If you have rust stains, soot stains, grease stains or a stain from man-made reasons, these will not come out with a regular house wash or concrete cleaning and will not be fault on company end. Finally, client understands all house washes a performed from the ground. Areas that need a ladder to reach will need to be discussed or areas that cannot be reached from the ground will be sold at a discounted price with selected package sold.

Oxidation Section

Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Homes that have not been maintained or has contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after a cleaning. When a home is covered with debris, those blemishes may not standout as much as it would be after it has been cleaned. Most of the time those issues are pointed out to the client during the cleaning process. Client understands that company may not find every flaw and is not reliable if it is more noticeable after was unless it is found to be negligence on company end.

Weep Holes

Client also understands that our solution is specifically designed for our cleaning services, and it will not cause and discoloration or damage to the siding. Client understands that if their home is severely covered in grime that they could potentially have issues with weep holes. If you notice a faint rusty color on your siding, there is no need for alarm. If you have vinyl siding, you have something called weep holes. These holes are made by the manufactures to allow ventilation and allow any condensation to drain out. With that said, these holes make a nice little home for bugs. debris and dirt get up inside the holes and behind the siding. When we do the wash, our solution pulls the dirt and debris, sometimes left-over water and bug juices drain from these holes after we complete the wash as it goes through the drying process. The rust color/ light faint colors your seeing is bug feces, debris, mold etc. We see this occur on sections of siding that had the thickest buildup, this will come off with the morning dew, garden hose or rain. It is not a stain, and it is not permanent. If the weep holes runs are heavy, will return to do a full rinse down after a visual inspection.

Window Cleaning

Client understands that during the house wash service they will receive a basic window cleaning as the rinsing portion of the house wash will get debris off windows, but you could be left with spotting, especially if you have hard water. If you want drip free, spotting free, leak free windows, you will want to add the Interior & Exterior Window Cleaning package as it has to be completed manually with a squeegee and brush on your exterior and interior glass (Traditional Cleaning) to ensure nothing is left on cleaned glass. The window cleaning package can on be performed if your windows are accessible from the ground or squeegee extensions poles. If Client presents ladder to access non-reachable windows per company policy, client will receive promotional discount on service bill. The company solely focuses on power washing, window cleaning is just a up sale. We do not offer cleaning of window tracks just a general wipe down of sills which may not remove all debris but give a more appealing look. Traditional window cleaning will not remove previous cracks, hard water stains , oxidation, or a window damaged by the sun.

On The Day of Service

Please have a water spigot activated and accessible. Your water must have a steady flow to ensure washing services are capable to done in timely manner and to give best performance possible. We cannot connect to a water facet: It must be a direct line for optimal pressure.
Please have all windows and doors shut tightly.
Please ensure you have shut off all outside electrical outlets and fixtures at breaker box prior to arrival unless you have outdoor electrical covers.
You must remove screens if you are having exterior windows cleaned or washed remove all screens. Technician can remove screens from inside or outside residential home but will not be held responsible for damage to window screens during removal. Client understands heavy debris can build between window and screen and should be removed for better quality. House washing services will still be performed.
Please have all pets inside before and during cleaning.
Please clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, furniture and vehicles.
Please avoid using water during cleaning service to ensure no loss of pressure or volume.
Please move all furniture from areas that are getting cleaned , the company technicians will not move furniture and work around it.

While the company has implemented procedures and processes to cover electrical outlets, we suggest the client shut off power to all exterior covers. The company will perform house was if window screens are still on but cannot give full performance of work. Window seals are cleaned by client as the company focuses on tougher task of meticulous cleaning of glass.

Exclusions and limitations

A $50.00 cancellation fee will be assessed if client cancels service without 72-hour notice. Or if the company arrives and cannot wash due to construction or work happening that inhibits service from occurring.
A fee of $50.00 will be accessed if company returns to site to review a noted issue or complaint and is found not to be the caused from improper cleaning by technicians. Example: We complete a house wash in the morning hours and get a call in the evening stating there is remaining debris on the siding. We do a full review with designated crew and field hand sheets first. We return to the site and to review the area. We find out lawn care services were done that afternoon. The debris on the siding was created after we completed the wash. This is not fault of the company.
If water intrusion occurs, the company will not be held liable. We make every effort to prevent this but due to unavoidable issues such as bad seals around windows and doors and cracks in concrete and foundations we cannot prevent this event from happening do to poor maintenance.
Notify the company if there are any surfaces on or near the home that cannot have any form of our cleaning solution on them. If we are failed to be notified of this, the company is not responsible for any ill effect on any surfaces.

Content Release and Use

Client agrees to allow Exterior Cleaning Pro’s to utilize any photo, videos, reviews, or descriptions of the property in the context of advertising for the company. The company will use these photos, videos, or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court or law regarding the use of above media. We will not include sensitive information such as addresses or names. If the client agrees to allow the company to display a sign for marketing on their property, it will remain in effect for no more than seven days.

If Any Damage Occurs

Exterior Cleaning Pro’s will be obligated under our term and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reported within 3 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option repairing or contracting repair to any damages that was a result of negligence. Legal documents can be produced upon clients request.

Payment Terms

Payment is due upon completion of work unless other arrangements were made between the client and company. If a different arrangement occurs, this will be documented and signed by both parties. We Accept cash, check, or emailed invoice. Any invoice issued by Exterior Cleaning Pro’s is due 7 days after date of agreement. If payment is not received, Exterior Cleaning Solutions reserves the right to file a civil claim to collect outstanding debt.